Frequently Asked Questions

General

  • Is KeepMyAccount Really Free?

    Yes – our Free Plan allows you to use it without any charges or Credit card Linking, With real-time reports, you’ll also be able to gain valuable insights into how your business is doing.

  • Free Trial Accounts Require A Credit Card

    It is free to sign up for KeepMyAccount.com no credit card is needed. ‍For a limited period of time (30 days currently), users with a trial account can create documents from scratch.

  • Can I Upgrade, Downgrade And Cancel Anytime?

    Yes, just like throughout the signup process you will be able to upgrade and downgrade your subscription level as well as change your payment frequency at any time and how many times you like.

  • Is There A Fee For System Updates?

    The system will update automatically and for free

  • Is this POS application Free?

    We do provide a free tier for very small business or business that is about to start. To take more advantage of this POS software we recommend that you upgrade to a better plan that unlocks more features.

  • Do I Need A Credit Card?

    Nope — to use Keepmyaccount for free a credit card won’t be required. If you ever decide to upgrade your account to a more powerful subscription plan, you can add your billing details easily through your account dashboard.

  • Are there any additional hardware required or subscription charges?

    This is cloud-based software. You'll only need a device with an internet connection & chrome browser. It runs within the browser. No additional hardware is required. But you can use some hardware like barcode scanners, and printers for your convenience to speed up work.

  • Are My Payments Safe While Using Online Payment Software?

    All our online invoice payment processing methods are 100% secure. Also, all our payment processing gateways do not levy hidden charges or fees.

  • Does KeepMyAccount Work On My Mac, PC And Mobile Device?

    Absolutely — since KeepMyAccount is a web-based application you'll be able to keep track of your invoicing needs using any device with an internet connection — whether you're at home, in the office, or on the go. 

  • Are My Invoices Safe?

    Keeping your data secure is one of our top priorities — that’s why we did not spare any expenses when it comes to our 256-bit HTTPS encrypted server systems. This industry-leading setup enables us to sync your private invoicing data to the cloud.

  • Do you provide consultancy or implementation solutions for using this POS software?

    Yes, with a pro plan you can connect with one of our experts who will help you with implementing the solution for your business.

  • Does KeepMyAccount have the functionality of loyalty cards?

    KeepMyAccount has a built-in loyalty program that allows rewarding your regular customers for visiting your outlet. You can issue your own loyalty cards with the printed barcode. When the customer visits your store, the cashier can quickly identify him/her by scanning the barcode from the loyalty card with a separate barcode scanner or built-in device camera. Another way of identification of the customer is by his/her phone number.

  • How secure is my business data?

    All data are stored in our centralized database which is highly protected with multi-layers of privileges. We takes regular frequency interval automated backup to protect from any unwanted consequences.

  • Why should we switch to cloud-based business management software compared to traditional desktop software?

    Cloud-based software provides you a low-cost, secure & mobile software solutions. Compared to traditional software that requires it to install on a computer - cloud-based can be accessed from anywhere without any hardware dependency.

  • Whom should I reach out to in case of any problems?

    Please contact our support, write us in the contact section or call to the number mentioned. You're assured to receive a response in a maximum of 24 hours.

  • Who’s there when I need help?

    We are — if you ever have any questions or concerns, need technical support, or help getting started with KeepMyAccount, just write us a quick email at [email protected] Our support team will be with you within just a few moments. 

Refund & Exchange

  • Refunds And Cancellations

    You are eligible for a refund if you cancel within 30 days of purchasing your paid subscription plan. Within 14 days of purchase, European Union customers can cancel and request a refund. Refunds are not available for renewals. Refund requests for enterprise plans are not eligible. Contact [email protected] for more information or to submit your request for review.

  • How long does it take to get the Refund?
    Once we receive your return, please allow us 3-5 business days for your refund to process. Refund amount will be automatically debited to the same form of payment originally used for purchase.
  • How do I track my Refund?
    To track the status of your refund, kindly refer to your confirmation email that you have received from us.
  • What is your Refund & Exchange Policy?
    You can ask for a refund within 30 days of your purchase. Returned items must be in the exact same condition as they were received.