How to Add Extra Charges for Your Hotel Booking Services #
If you run a hotel business, you might want to offer some additional services to your customers, such as transportation, food, or entertainment. These services can help you increase your revenue and customer satisfaction. However, you need to make sure that you charge your customers appropriately for these extras, and that they are aware of the costs and conditions before they book a room.
We will show you how to add extra charges for your hotel booking services, and how to apply them under different scenarios. We will also explain how to communicate these charges clearly to your customers on your website or app.
What are Extra Charges?
Extra charges are any fees that you add on top of the basic room rate for your hotel. These fees can cover various services or amenities that you provide to your customers, such as:
– Transportation: You can charge for airport transfers, shuttle buses, car rentals, or parking.
– Food: You can charge for breakfast, lunch, dinner, snacks, drinks, or room service.
– Entertainment: You can charge for tickets to shows, concerts, museums, or attractions.
– Facilities: You can charge for access to pools, spas, gyms, or business centers.
– Others: You can charge for laundry, pets, late check-out, or extra beds.
How to Add Extra Charges for Your Hotel Booking Services?
To add extra charges for your hotel booking services, you need to follow these steps:
1. Decide what services or amenities you want to offer as extras, and how much you want to charge for them. You can do some market research or competitor analysis to find out what your customers are willing to pay for these extras.
2. Choose how you want to apply these charges under different conditions. You can use one of the following methods:
– Per Day: The extra charge is applied for each day of the booking. For example, if you charge $25 for food per day, and the customer books a room for two days, the total extra charge for food will be $50.
– Per Booking: The extra charge is applied once for the whole booking. For example, if you charge $25 for food per booking, and the customer books a room for two days, the total extra charge for food will be $25.
– Per Person: The extra charge is applied for each person in the booking. For example, if you charge $25 for food per person, and the customer books a room for two people, the total extra charge for food will be $50.
– Per Day/Per Person: The extra charge is applied for each day and each person in the booking. For example, if you charge $25 for food per day/per person, and the customer books a room for two people and two days, the total extra charge for food will be $100.
3. Create a clear and detailed description of each extra service or amenity that you offer, and explain how the charges are calculated and applied. You can use bullet points, tables, or charts to make it easy to understand.
4. Display these descriptions on your website or app, along with the basic room rate and the total amount due. You can also use checkboxes or buttons to let your customers select or deselect the extras they want to add to their booking.
5. Confirm the booking details with your customers via email or SMS, and include a breakdown of the charges for the room and the extras.
By following these steps, you can add extra charges for your hotel booking services in a professional and transparent way. This will help you increase your revenue and customer satisfaction, while avoiding any confusion or disputes.
