Job Sheet Notification: #
How to Enable Job Sheet Notifications for Your Customers
If you run a repair business, you know how important it is to keep your customers updated on the status of their job sheets. Whether you’re fixing a phone, a laptop, a car, or anything else, your customers want to know when their items are ready for pickup or delivery.
That’s why you need to enable job sheet notifications for your customers. Job sheet notifications are automated messages that you can send to your customers via email or SMS whenever you create, update, or complete a job sheet.
Job sheet notifications can help you:
– Improve customer satisfaction and loyalty by keeping them informed and reducing their anxiety
– Save time and money by reducing phone calls and manual follow-ups
– Increase repeat business and referrals by staying in touch and building trust
In this blog post, we’ll show you how to enable job sheet notifications for your customers in a few simple steps.
Step 1: Choose the notification type
The first step is to choose the type of notification you want to send to your customers. You can choose from three options:
– Email notification: This option will send an email message to your customer’s email address
– SMS notification: This option will send a text message to your customer’s phone number
– Both email and SMS notification: This option will send both an email and a text message to your customer
To choose the notification type, go to the job sheet creation or editing page and look for the “Notification Type” section. You can select one of the options from the drop-down menu.
Step 2: Add the notification template
The next step is to add the notification template for each job sheet status. A notification template is a pre-written message that you can customize with variables such as customer name, job sheet number, item name, status, etc.
To add the notification template, go to the repair settings page and click on the “Status” tab. You’ll see a list of all the possible job sheet statuses, such as “Received”, “In Progress”, “Completed”, etc.
For each status, you can add a notification template for email and SMS. You can use the placeholders provided to insert dynamic information into your message. For example, [customer_name] will be replaced with the actual name of your customer.
Note: If the template is blank, no notification will be sent for that status.
Step 3: Save and test your settings
The final step is to save and test your settings. To save your settings, click on the “Save” button at the bottom of the page. To test your settings, create or update a job sheet and check if you receive the notification as expected.
You can also ask your customers for feedback on your notifications and make any adjustments as needed.
That’s it! You’ve successfully enabled job sheet notifications for your customers. Now you can enjoy the benefits of automated communication and improved customer service.